Support

Get help with the Equinox Anesthesia Platform

Contact Us

Our support team is available to help with account issues, technical problems, and general questions about the Equinox Anesthesia Platform.

Email: support@meridiananesthesia.com

Response Time: Within 1 business day

Hours: Monday – Friday, 7:00 AM – 6:00 PM CT

Common Topics

Account & Login

Forgot your password? Use the "Forgot Password" link on the login screen to reset it.
Locked out of your account? Contact your group administrator or email us.
Face ID / Touch ID not working? Ensure biometric authentication is enabled in your device Settings.

Schedule & Shifts

Your schedule is updated in real time. Pull down to refresh on the Schedule tab.
To request time off, go to the Vacation tab and submit a new request.
Coverage requests and available shifts appear in the Available Shifts tab.

Time Tracking

Clock in and out from the Time tab. Entries sync automatically.
To correct a time entry, contact your facility administrator.
Compensation details are available in the Compensation tab.

Notifications

Enable push notifications in your device Settings to receive schedule alerts.
You can manage notification preferences within the app.
If notifications stop working, try signing out and back in.

Mobile App

The Equinox app requires iOS 15.0 or later.
Keep the app updated to the latest version for the best experience.
If the app is unresponsive, try closing and reopening it.

Urgent Issues

For urgent scheduling issues that affect patient care, contact your facility coordinator directly. The Equinox platform is a scheduling and operations tool and should not be used for medical emergencies. In case of a medical emergency, call 911.